Tuesday, May 7, 2013
Sunday, January 27, 2013
Wednesday, January 23, 2013
Monday, January 21, 2013
Saturday, January 19, 2013
Uh oh
Mike, I lost the coin box keys down the toilet. This is true. After buttoning my belt I flip my smock down and the keys were in my pocket. They flipped out just as I flushed the toilet and down they went. I had no chance to get them. I called Buildings and Ground and they said that there are no traps or filters so that everything goes straight to the sewer. The keys are gone. I am sorry. And the Keys will never go out of the room again in my pocket. John
Yet more Rose Quarter after-action
Needed a few more at MAX crossings for trains coming in & out platform on west side of Rose Quarter, but we sufficed with what we had.
Where is the passenger's story?
I met the bus at 9:30 am at 94th and Foster below is the operators explanation of the incident.
Young intoxicated female passenger with pink hair, doc martin knee-high black boots carrying a back-pack boarded at approximately 37th and Hawthorne eastbound at 7:35 am. She told the operator "just a moment I need to get my bus pass". Passenger set her back-pack on wheel-well curb side removing everything out of her back-pack. She then re-packed her back-pack and informed the operator she could not find her fare and needed to get off the bus. The operator pulled into the bus stop at or near 41st and Hawthorne and passenger de-boarded.
Rose Quarter after-action
Transit Police responded to an incident involving a young man on the WB platform who ended up being arrested for snatching his ID back from and trying to hop the train, after smoking near the booth and ignoring requests (by both A
) to put out his cigarette.
) to put out his cigarette.
Did skateboarder and bus make contact?
I was asked by Dispatch to make contact with the operator of 35/14 for a direct access. Customer service had received a phone call from an individual who was skateboarding downtown on 6th Ave when he claims our operator yelled at him through the driver's window for riding on the bus mall. He claimed that at approximately 13:20, bus number 2806 made contact with the "front of his body" while both he and the bus were in motion, forcing him into the auto lane in front of traffic. Dispatch said that customer service reported he was not claiming injury at the time of the call. This is said to have happened near the intersection of 6th/ Alder. When I talked to the operator ( ) at her layover @ University Of Portland about 14:14 she admitted to having an altercation with a skateboarder on 6th Ave because she felt he was being unsafe. She said there was a verbal altercation through the driver's window as she passed him near Pioneer Square. She said he became upset and threatened to call in a complaint. Our operator stated that there was no contact made with him by her bus. She said that once she was past him, he proceeded back into the bus lane behind her at which point she reported him to Dispatch as a hazard.
Snow and Ice instructions
2012-13 Snow & Ice – Operator Instructions
Service Emergency Information Line: 503-962-6222 Pre-recorded message announcing snow & ice events
Service Emergency Information Line: 503-962-6222 Pre-recorded message announcing snow & ice events
TriMet landscaping policy
Landscaping Policy
At TriMet, our goal is to apply xeriscaping principles to all of our properties.
Xeriscaping to Reduce Your Use
At TriMet, our goal is to apply xeriscaping principles to all of our properties.
Xeriscaping to Reduce Your Use
Use of the Red Book
SOP701 - Use of Outlook Red Book
Purpose:
- To define guidelines and set procedures for the use of the Outlook Red Book for Field Operations and OCC Employees. Those groups are defined as the dispatchers, controllers, road supervisors and rail supervisors.
- Allow easy access to an online Red Book for posting requests from any TriMet workstation.
- Allow easy identification of who is making the request.
- Protect the Employee from an unauthorized person altering or removing any request placed in the Outlook Red Book.
Shift filling
SOP 700 - Shift Filling
Purpose:
To define shift-filling procedures by Station Agents for Field Operations Supervisors, currently defined as Dispatchers, Controllers, Rail Supervisors and Road Supervisors.
December 2012 performance
Date: January 17, 2013
To: General Manager
Board of Directors
From: Michael Dohn
Timothy Kea
Subject: December 2012 Monthly Performance Report
To: General Manager
Board of Directors
From: Michael Dohn
Timothy Kea
Subject: December 2012 Monthly Performance Report
TEI News: Meatless Mondays
Meatless Mondays
What is Meatless Monday?
An international movement to help people reduce their meat consumption by 15% to improve personal health and the health of the planet. We (Meatless Monday) are a non-profit initiative of The Monday Campaigns, in association with the Johns Hopkins Bloomberg School of Public Health.
Why Meatless?
Research has shown that reducing meat intake may reduce your risk of chronic preventable conditions like cancer, cardiovascular disease, diabetes and obesity. The occasional meatless meal can also help cut your carbon footprint and save precious resources like fresh water and fossil fuel.
Looking for more information, recipes or articles discussing why to go meatless, visit us at TEI or meatlessmondays.com.
TEI staff
Meet the TEI Staff
TriMet Employees Inc, TEI, is a non-profit organization founded by TriMet Employees in 1979. It is run by a Board of Directors consisting of nine TEI members elected by the membership. TEI, while located at five of the TriMet facilities, is operated separately from TriMet.
LIFT Preformance Report
Tri-County Metropolitan Transportation District of Oregon 503-238-RIDE http://www.tri-met.org
Date: October 11, 2012 ATTACHMENT C
To: Committee on Accessible Transportation
From: Susan Florentino, Mgr. LIFT Performance and Systems Analysis
Subject: LIFT Quarterly Performance Report for the First Quarter FY13
Date: October 11, 2012 ATTACHMENT C
To: Committee on Accessible Transportation
From: Susan Florentino, Mgr. LIFT Performance and Systems Analysis
Subject: LIFT Quarterly Performance Report for the First Quarter FY13
LIFT Management Report
LIFT Management Report
November 2012
Jennifer Burke December 14, 2012LIFT MANAGEMENT REPORT
Weekday Average 3,532 352 -2.6% 1.72 -1.5%
Saturday Average 1,254 170 -2.7% 1.68 0.5%
Sunday/holiday Average 1,240 158 -8.6% 1.68 -0.4%
All days Total 85,386 8,859 -3.1% 1.71 -1.3%
November 2012
Jennifer Burke December 14, 2012LIFT MANAGEMENT REPORT
Weekday Average 3,532 352 -2.6% 1.72 -1.5%
Saturday Average 1,254 170 -2.7% 1.68 0.5%
Sunday/holiday Average 1,240 158 -8.6% 1.68 -0.4%
All days Total 85,386 8,859 -3.1% 1.71 -1.3%
TriMet staff assigned to various things
Projects, Committees,
and Coordination
Project Planning
Updated 2/22/2011
HOW TO USE: Search for keywords about the project or process
you’re trying to track down. A search
may also work from anywhere in TriNet.
Note: Listed in alphabetical order by staff and list
items are not in priority order. This is not a complete list of all duties,
but a list of activities that may have higher interest or need for coordination.
Transit Development
Transit Development
The primary goals of Transit Development are to:
- Improve customer's overall experience as a transit user;
- Significantly expand and improve the on-street service and image of TriMet's bus service through creative, innovative and artistic programs and approches;
- Provide for the integration of all bus stop/bus shelter related planning, projects, programs and bases; and to
- Maximize opportunities for offsetting capital and maintenance expense of programs.
Stories from the Sunset car crash
Celebrating... ALL HANDS ON DECK!
Three weeks ago tonight, a speeding motorist lost control near Sunset Transit Center.
His car careened off a cement barrier and hit a tree, which launched it into the air and
onto the MAX tracks, ripping down overhead wires and damaging other equipment.
Three weeks ago tonight, a speeding motorist lost control near Sunset Transit Center.
His car careened off a cement barrier and hit a tree, which launched it into the air and
onto the MAX tracks, ripping down overhead wires and damaging other equipment.
Bonus stories from the Sunset car crash
Bonus Stories: Celebrating All Hands on Deck
An extension of the 12/5/12 paycheck flier: Eye-witness accounts from employees involved in the 11/21/12 service disruption due to the car in the right of way near Sunset.
Audit Planning Process
Audit Planning Process
Audit Planning and Risk Assessment Process
In determining which areas to audit, we develop an annual risk-based dynamic audit plan designed to test high and moderated rated areas. A dynamically based audit plan allows us to adjust our schedule as necessary to incorporate emerging issues and significant changes within the agency.
Internal Audit
Internal Audit
The Internal Audit Department serves as a resource to management in providing special reviews focusing on financial, operational, contractual, or regulatory compliance. To accomplish this purpose, a portion of the annual audit budget is set aside specifically for audits and reviews initiated through special management requests. Examples of areas of assistance include: claim file review, annual Broker Cost Statement Certification for MTP, print vendor controls over fare instruments, and reviews of various policies and procedures.
TriMet's Five-Year Action Plan
TriMet's Five-Year Action Plan
2010-2015
Delivering Safe and Dependable Service
TriMet will provide service that is safe, dependable, responsive, easy and inviting by:
- Focusing on customer needs
- Ensuring financial stability
- Building partnerships for transit growth
The Speakers Bureau
Speakers Bureau
Procedures, information, topics and help.
As a public organization it is part of our duty to ensure the public and community are apprised of our mission, goals, priorities and changes.
A speakers bureau will help combine and standardize our community outreach and speaking engagements that are currently occurring and allow us to more efficiently participate in community events and meet public requests.
Service Change Management Committee Notes
Service Change Management Committee Notes
January 15, 2013
Follow‐up Items (in bold)
Updates highlighted
New Items
Ongoing/Open Items
January 15, 2013
Follow‐up Items (in bold)
Updates highlighted
New Items
Ongoing/Open Items
Commendation of the Week (from November)
“I transfer regularly from the 76 to the 12 at the Tigard TC. On Tuesday, 10/23, I was boarding the 12 when I realized that I had lost my money clip/transfer/etc. Not only did the driver let me on the bus so that I could get home in a timely manner, he contacted dispatch, who contacted the driver of the 76, who located the missing items, and held them. The 12 driver was a great guy and a great help. I should also give a shout-out to the call center employee for helping me co-ordinate a later meeting with the same bus. Just a few hours later I met up with the bus and retrieved my things. Great success!”
About those cameras on the new buses
January 18, 2013
Audio/video systems help improve safety for operators and passengers
Security cameras on TriMet buses, MAX trains and platforms are a valuable tool to help provide safety and security for riders and operators. Beginning in 1997 all new buses came with cameras installed. Today nearly all buses and all MAX trains have cameras. By the end of 2013, all MAX platforms will have cameras as well.
Sunday, December 23, 2012
Monday, December 10, 2012
Tuesday, November 27, 2012
Friday, November 23, 2012
Sunday, November 11, 2012
Saturday, November 10, 2012
SOP 306 - Bus and MAX Platform Inspection
Code Enforcement and Fare Inspection Standard Operating Procedures
Monday, November 5, 2012
Sunday, October 28, 2012
TriMet naming conventions
M-IDP 1
Naming Conventions
Proposed 5/1/05
Adopted
Updated 1/25/2010
Purpose:
The purpose of this policy is to provide a methodology and to establish consistency in naming TriMet properties. To assure that names conform to the standards established by TriMet. To create a process that clarifies to the public how and why names were selected.
The 'Voice of TriMet'
The 'Voice of TriMet'
When writing for the public. it is particularly important to use a style and tone that represents the intrinsic values of TriMet and projects its identity attributes. No matter who writes a particular piece of copy, it should sound like something TriMet would say. Below is a description of TriMet's "personality," as well as some notes about style and tone.
Why operators can't be Ride Guides
Q: "Why can only administrative employees participate in the Ride Guide program?"
A: The Ride Guide program was set up in 2007 to provide a way for administrative staff who don’t usually work with customers to do so. Especially when there are major projects that require additional staff be on the streets to answer questions and guide customers. It is limited to administrative employees because it is during working hours and the employee may be asked to perform duties that are not in the normal scope of their position. 'Ask Me' duty was developed to provide an opportunity for all employees, and friends and family, to help our customers on days when we need even more folks on the street to help with purchasing tickets and getting to and from large community events. We have an upcoming 'Ask Me' opportunity for the Race for the Cure on Sept. 15-16, if you are interested, sign-up online or by contacting Julie Monroe at (503) 962-2440. Have a question? Just Ask. Your question (and its answer) could be featured in Express Line and on TriNET. Send your questions to EmployeeCommunications@trimet.org.
OMSIs new permanent exhibit featuring a life-size cross-section model of a TriMet bus?
OMSI has a new permanent exhibit, Clever Together: Our Everyday Choices, that features a life-size cross-section model of one of our buses! Visitors walk into the model and automatically trigger one of two audio stories told by real Portland bus commuters about some of benefits of taking the bus. The exhibit encourages guests to weigh the environmental, economic and social impacts of their everyday choices.
You can take the bus or Portland Streetcar’s new Central Loop Line to get to OMSI. Plan your trip here
Thursday, October 4, 2012
Monday, October 1, 2012
Sunday, September 30, 2012
Quotes from the Street car advisory meeting
This document (linked from a Oregonian article) has some interesting stuff in it.
http://www.portlandstreetcar.
Saturday, September 29, 2012
Friday, September 21, 2012
Tuesday, September 18, 2012
Monday, September 17, 2012
Sunday, September 9, 2012
Thursday, September 6, 2012
Wednesday, September 5, 2012
Tuesday, August 21, 2012
Monday, August 20, 2012
Saturday, August 18, 2012
Friday, August 17, 2012
Wednesday, August 15, 2012
Sunday, August 12, 2012
Sunday, August 5, 2012
LATEST SAFETY REPORTS
Requests signage and/or better communication encouraging smokers to use
established designated
Transit Oriented Development
TriMet works to encourage the development of urban environments that are transit-friendly.
Our Mission:
TriMet supports the Portland Metropolitan region's goals for compact urban development that facilitates urban mobility through a variety of transportation choices. Key activities to promote this transit-friendly environment include:
This is good for a laugh
Involving the public in the decision-making process is integral part of how TriMet does business. In fact, we believe as an agency that we make better decisions when members of the public participate in the process.
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