Purpose:This procedure outlines basic fare inspection approach and condition techniques for Code Enforcement personnel. Chapter 29 of the TriMet Code lists regulations governing proof of fare payment.
Procedures:1. In all fare inspection situations:
- Use safe and effective platform/vehicle entry points and engagement techniques.
- Develop a standard professional greeting and presence during initial approach to customers on vehicles or platforms.
- Acknowledge and thank each person as she or he displays a fare, pass, personal identification, tickets, or transfer.
- Do not detain any person or prevent his/her exit or departure from any TriMet property or TriMet vehicle. A person announcing or choosing to depart should be allowed to do so. (See ).
3. To inspect fares onboard a TriMet bus:
- As the bus pulls into the stop, hold up one or two fingers to indicate the number of doors the operator should open.
- Announce your presence to the operator at the front door.
- Check exiting passengers from the bus. Do not position yourself in a manner that blocks or prevents safe exit or entry from the bus. Passengers deboarding a bus without proper proof of payment are in violation of TriMet Code.
- Enter the bus to complete the inspection.
- Check passengers exiting the train. Do not position yourself in a manner that blocks or prevents safe exit or entry from the train.
- Passengers deboarding a train without proper proof of payment are in violation of TriMet Code.
- Inspect fares of the passengers occupying the platform.
- Position yourself at an entry/exit point to check fares of departing and arriving passengers. Do not position yourself in a manner that blocks or prevents safe exit or entry from the platform. Departing passengers without proper proof of payment are in violation of TriMet Code.
- If intending passenger comes to entry point for the platform without proper fare, instruct the intending passenger to purchase a fare. If the person chooses to leave instead of purchasing a fare and entering the platform, do not pursue him/her.
- Written Warning: Warnings should be used rarely and only in cases where there are compelling reasons to extend leniency rather than issue a citation.
- Citation: It is TriMet’s policy that clear violations of fare policy require issuance of a citation to ensure overall system compliance.
- Exclusion: If the nature of the customers’ actions warrants temporary removal of the customer from the TriMet system.