TriMet's Five-Year Action Plan

2010-2015

Delivering Safe and Dependable Service

TriMet will provide service that is safe, dependable, responsive, easy and inviting by:

• Focusing on customer needs
• Ensuring financial stability
• Building partnerships for transit growth

Action Steps

1. Focus on Customers

• Create a culture of safety (Saporta)
• Build and operate Portland-Milwaukie Light Rail (Blocher)
• Restore 15 minute or better service on Bus and MAX (Lomax)
• Expand service to relieve peak-hour crowding (Lomax)
• Expand Bus service to enhance local community connections (Clark)
• Simplify and streamline the fare system (Young)

• Increase TriMet presence on the system (Lomax, Saporta)

2. Enhance Financial Stability

• Increase fare system efficiency (deHamel)
• Bring benefit costs in line with projected revenue (Stedman)
• Increase employee productivity through improved attendance (Lomax)
• Identify efficiencies, streamline processes and engage in continuous improvement (All)

3. Build Partnerships for Transit Growth

• Engage our customers and constituents in ongoing conversations about service needs, improvements and funding (Clark)
• Strengthen partnerships with other jurisdictions to ensure growing investment in transit access (Clark)
• Build new partnerships for new projects identified in the region's high capacity transit plan (Clark)

TriMet makes life better for the community