SOP 306 - Bus and MAX Platform Inspection
Code Enforcement and Fare Inspection Standard Operating Procedures
This procedure outlines basic fare inspection approach and condition techniques for Code Enforcement personnel. Chapter 29 of the TriMet Code lists regulations governing proof of fare payment.
1. In all fare inspection situations:
- Use safe and effective platform/vehicle entry points and engagement techniques.
- Develop a standard professional greeting and presence during initial approach to customers on vehicles or platforms.
- Acknowledge and thank each person as she or he displays a fare, pass, personal identification, tickets, or transfer.
- Do not detain any person or prevent his/her exit or departure from any TriMet property or TriMet vehicle. A person announcing or choosing to depart should be allowed to do so. (See ).
2. Use a safe and systemic approach when inspecting fares onboard a MAX train. If the train has two cars, move to the second car when you have finished the first.
3. To inspect fares onboard a TriMet bus:
- As the bus pulls into the stop, hold up one or two fingers to indicate the number of doors the operator should open.
- Announce your presence to the operator at the front door.
- Check exiting passengers from the bus. Do not position yourself in a manner that blocks or prevents safe exit or entry from the bus. Passengers deboarding a bus without proper proof of payment are in violation of TriMet Code.
- Enter the bus to complete the inspection.
4. To inspect fares on MAX platforms:
- Check passengers exiting the train. Do not position yourself in a manner that blocks or prevents safe exit or entry from the train.
- Passengers deboarding a train without proper proof of payment are in violation of TriMet Code.
At paid platforms, passengers are required to have a valid fare instrument when entering, exiting, or occupying the MAX platform. This requirement is prominently posted. To inspect fares at paid platform MAX stations:
- Inspect fares of the passengers occupying the platform.
- Position yourself at an entry/exit point to check fares of departing and arriving passengers. Do not position yourself in a manner that blocks or prevents safe exit or entry from the platform. Departing passengers without proper proof of payment are in violation of TriMet Code.
- If intending passenger comes to entry point for the platform without proper fare, instruct the intending passenger to purchase a fare. If the person chooses to leave instead of purchasing a fare and entering the platform, do not pursue him/her.
5. Follow procedures outlined in when responding to violations of TriMet’s fare policy:
- Written Warning: Warnings should be used rarely and only in cases where there are compelling reasons to extend leniency rather than issue a citation.
- Citation: It is TriMet’s policy that clear violations of fare policy require issuance of a citation to ensure overall system compliance.
- Exclusion: If the nature of the customers’ actions warrants temporary removal of the customer from the TriMet system.